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FAQ's

Why accept credit and debit cards?

Accepting cards will increase sales and allow your customers to pay for goods and services using a credit and debit card.

How to go about setting up a merchant service account with an acquirer?

If you don’t already have a merchant service processing account we can set up a merchant account for you with one of our acquiring banks.

The acquirer will require certain financial information such as how long in business,

• Business bank account information
• Personal Information
• Type of business
• Products and services supplied
• Guarantees & warranties offered.

How could I save money on MSC (Merchant Service Charges?)

We would need to know what the average cost of your goods and services are.

We would also need to look at the turnover of your business.

Together we can then offer you the best possible rates for accepting credit and debit cards, it’s that simple

Do I get a separate invoice for my terminal and airtime provider?

No, only one invoice,

We are your first point of call in any event be it the terminal, airtime or merchant processing query.

How are you able to offer such a great deal?

We work very closely with all our suppliers; this translates into real saving to you the customer by offering the latest payment terminals at an affordable cost.

Do I need to change my business bank Account?

No, Any business bank account  is aceptable.

Are there any hidden charges?
No, we offer a one fixed cost for all our mobile payment terminals and  your MSC will be invoiced by the acquirer (Processing Bank).

What happens if the terminal breaks down?

You should call mobile Terminals straightaway as we maintain you the customer with the terminal, we supply helpdesk support for all our terminals supplied,  

How long does the agreement last?

We have flexible rental hire agreements from 1 Week  - 48 months and beyond.

Can I purchase a mobile terminal?

Yes, we have no problem if you wish to purchase a payment terminal from us, simply call our sales team for a quotation.

During 2009 we have seen a huge rise in businesses purchasing mobile and counter top payment terminals.

This is set to rise during 2010 as its the best way to reduce costs versus hiring a mobile payment terminal.

We offer prepayment as well as purchase options with flexibilty.

CVV2 and AVS what do they mean?

CVV2-
Card Verification Value it’s a security check using the last three digits on the back of the credit or debit card located normally on the signature stripe, this is used for security.

• The customer has the card in their possession
• The credit card number is legitimate

This security check is normally for card holder not present transaction

AVS
Address Verification System is a system to verify the identity of the person claiming to own the credit or debit card.

The system will check the billing address of the credit/debit card provided by the user with the address on file at the credit/debit card company.

For the up to date security used for processing mail order or Customer Not Present Transactions please call us.

If you have any question not covered here please call our sales team on 0845 459 4601